Postage

How do I know my shipping charge?

Shipping & taxes are calculated at checkout. Please add the items to your cart and press 'CHECKOUT'. Once you fill out your shipping details on the next page, you will see quotes for both Australia Post Standard & Express Shipping options (Or TNT for heavier items).

Please note: You will be able to see the shipping charge BEFORE you pay for you order.

Do I need to make an account to get a tracking number?
No, even if you check out as a guest, we will automatically send you a tracking number to your email or phone

Further Postage Details
Remote locations or some regional areas may incur further shipping fees. This will show up in your shipping quote.

Australia Post
Items sent by Australia post unfortunately can not be insured, if you would like freight insurance against loss or damage please select courier.

Express Post
We can Express Post/Courier your items if necessary but additional charges may apply. Orders generally leave at 1:00pm daily so if you need an item asap, make sure it is ordered by 12:00pm (please call 02 4929 2829) to ensure there is stock of the item and to get an estimated time of arrival. Express post is to capital / major cities only (for next day service). This service is for items under 5KG only!

How can I track my order?
Check your email and you will have been sent a tracking number, input the number into either TNT or Australia Post's Track & Trace engine.

Do you take international orders?
Sorry, we do not take international orders, we only sell and ship around Australia at this point in time.

How much is shipping?
To work out a shipping cost, please go through the cart and our system will work out a freight price to your area.
To prevent any unwanted errors or delays please ensure your suburb and post code are correct.
If you think there may be an error, or want to clarify the price, you are welcome to contact us

Can I pick my goods up in store?
Of course you can, we would love to see you! Unlike some stores, we do not charge for you to pick up in store. We are open 6 days for your convenience, but please give us a date and time of pick up so we can make sure your goods are ready. Orders that are left for over 1 week and not picked up will be returned to stock, unless other arrangements have been made.

What if I am not home for the delivery?
Unfortunately neither Aus Post nor any courier will call you prior to delivery no matter what the circumstances (Trust us, we ask them alot), they will leave a card in your mail box so you can pick-up from the local depot or Post office (Aus Post only) or arrange re-delivery.
We have found it to be much quicker & easier to have all items sent to a business address where someone will be present.

Can I ask for the courier to leave the goods at my door?
For Australia Post: If no one is home, the item can be left on the premises as long as there is somewhere safe to do so. If the item is bulky, a card will be left in the letter box for you to pick up at your local Post Office,

For Couriers: A day time deliver address is required, as someone will have to be home to sign for the goods. If no one is home, a business address is recomended.

What if it appears my box has been freight damaged?
Please cont

Can the courier or delivery person call me prior to delivery?
Unfortunately as often as we request this, we get denied as many times. No courier or Australia post worker will call you prior to delivery despite any bribes we may try and offer.
If you select courier we will send you a tracking number which you can use to find out an estimated time of arrival for your goods, or alternatively have it sent to a business address.

Can I have my goods delivered on the weekend or after hours?
Unfortunately this is not possible at the current point in time, however you are welcome to pickup in store late night thursday or on weekends.

Do you guys Lay-by?
We certainly do in store, for an online lay-by each one is selected upon its own merrits with a 50% Deposit if approved. For in store Lay-bys: 20% Deposit, followed by weekly or fortnightly payments for 8 weeks.
If a layby/hold/order is cancelled, a 20% of RRP restocking fee will incurr. 

I have lost my tax invoice, can you print me another one?
We can do even better! Just log in to your account, and you can view and download your tax invoice whenever you like, or of course we can email you a copy.

Pricing

Pricing Policy
All of our prices are in Australian dollars (AUD) and include Australian GST (Goods and Services Tax). All transactions are processed in AUD.

In this industry our suppliers can often change their prices quickly and without notice. Sometimes the website or the store will not accurately represent these price changes and sometimes there may be genuine pricing errors due to either technical or human error. In these instances we are not bound by the information offered in error and may not be able to honor the incorrect price, but we will explain the error to you and do everything we can to pass on the best possible deal.

Products

Is everything on your website in stock?
We try our best to have everything in stock, but sometimes items sell out faster than we can update the website, as this is a manual process. If this is the case we will call or email you and let you know if your order cannot be fulfilled, and what your options are as soon as possible.

Do all the guitars come set up & with strings?
They sure do! All the guitars are set up at the factory & often once in the country as well! Every guitar we sell is ready to play (after a quick tune of course)